Last Updated: May 7, 2026
1. Introduction
Welcome to ShotArch ("we," "our," or "us"). ShotArch is a professional architectural visualization studio specializing in 3D rendering, virtual tours, cinematic animations, and web development services. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and share information when you use our website (shotarch.com), our services, digital tools, and any related applications or platforms.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services. We encourage you to read this policy carefully and contact us at [email protected] if you have any questions or concerns.
2. Information We Collect
2.1 Personal Information You Provide
When you interact with ShotArch through our contact forms, service requests, or email communication, we may collect the following personal information:
- Contact Details: Full name, email address, phone number, and physical address when voluntarily provided for project communication and invoicing purposes.
- Project Information: Architectural plans, 3D model files, reference images, design specifications, and project requirements that you share with us for service delivery.
- Payment Information: When processing payments, we may collect billing details. However, we do not store credit card numbers — all payment processing is handled by secure third-party providers.
- Communication Records: Emails, WhatsApp messages, and other correspondence related to project discussions, feedback, and support inquiries.
2.2 Automatically Collected Information
When you visit our website, certain information is automatically collected through standard web technologies:
- Usage Data: Pages visited, time spent on pages, click patterns, scrolling behavior, and navigation paths through our website.
- Device Information: Browser type and version, operating system, screen resolution, device type (desktop, mobile, tablet), and language preferences.
- Network Data: IP address, approximate geographic location (city/country level), internet service provider, and referring website URLs.
- Cookies and Tracking Technologies: We use essential cookies for website functionality, analytics cookies (Google Analytics) to understand visitor traffic, and advertising cookies (Google AdSense) to serve relevant advertisements. You can control cookie preferences through your browser settings.
3. Google AdSense & Third-Party Advertising Cookies
ShotArch uses Google AdSense to serve advertisements on our website (shotarch.com).
- Third-Party Vendor Cookies: Google, as a third-party vendor, uses cookies to serve ads on our site.
- Personalized Advertising: Google's use of advertising cookies (including the DoubleClick / DART cookie) enables it and its partners to serve ads to our visitors based on their visit to shotarch.com and other sites on the Internet.
- Opt-Out Options: Visitors may opt out of personalized advertising at any time by visiting Google Ad Settings or via aboutads.info.
- Google Privacy Policy: For details on how Google processes and protects advertising data, please review How Google uses information from sites or apps that use our services.
4. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process your requests, create renderings, virtual tours, and animations, communicate project progress, and deliver final files to you.
- Communication: To respond to inquiries, provide customer support, send project updates, and share relevant information about our services.
- Website Improvement: To analyze usage patterns, optimize website performance, fix technical issues, and enhance the user experience for all visitors.
- Marketing (with consent): To send occasional newsletters, portfolio updates, and promotional offers. You can unsubscribe at any time by following the link in any marketing email.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We use trusted third-party services including Google AdSense (digital advertising), FormSubmit (contact form processing), Google Analytics (website analytics), YouTube (video hosting), and 3D Vista (virtual tour hosting). These providers have their own privacy policies and process data in accordance with their terms.
- Payment Processors: When you make a payment, your information is processed by secure third-party payment providers subject to their own privacy policies.
- Legal Requirements: We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted communication channels (HTTPS), secure file transfer protocols for project deliveries, access controls limiting data access to authorized personnel only, and regular review of our data handling practices. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Project files and deliverables are typically retained for 90 days after project completion to facilitate any revision requests. After this period, project files are permanently deleted from our systems unless you request an extension. Communication records are retained for up to 2 years for quality assurance and dispute resolution purposes.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Objection: Object to the processing of your personal data for specific purposes.
- Portability: Request a machine-readable copy of your data for transfer to another service provider.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at [email protected] and we will take prompt steps to delete such information.
10. International Data Transfers
As ShotArch serves clients across 20+ countries, your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information during international transfers. By using our services, you consent to the transfer of your information to countries that may have different data protection standards than your home country.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you via email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us: